Customer Reviews

At Town Line Body Shop, we’re proud of the work that we do, and we always appreciate your feedback.

Show your appreciation for our work by sending us a review.

Here is what some of our customers say about our service:


One of our customers loved us so much he built a model of our shop at 1:87 (HO Scale)!

(click images to enlarge)

I brought my convertible into the body shop a few weeks ago for repair of a dent in the driver’s side door. The completed job was perfect! My car looks brand new. I am very happy with Town Line and I thank A&G Auto also in Monroe, for sending me to them. Highly recommend both services.

– Pat Bailey

It is always less stressful when dealing with Town Line Body Shop, in Monroe, Connecticut. I have dealt with them many times for both large and small incidents. Always pleasant and professional to work with. Does the best they can monetarily and your car looks great.

– Nancy Wilkins

After a recent accident, I contacted Town Line Body Shop. From my first phone call to my last visit the staff was professional, helpful and empathetic to my situation. Heather helped get my car towed to the shop and explained everything i would need to do and expect. Rich and the staff did a thorough inspection of my car and determined it was a total loss. He went over the car damage with me in detail. Although I didn’t have to use Town Line to repair my car, I am sure I would have been pleased with their work. I highly recommend this shop. Thank you! 

– Nicole Tillson

I can’t express enough how wonderful my experience was at the Town Line Body Shop in Monroe! I was hit by a driver trying to be first and from the first phone conversation to the complete job Town line gave me an A+ treatment. Even had a rental car brought right to the shop! My car was done in record time and I was kept informed all the way. You would never know anything happened. I hope never to need a body shop again but if you do this is the one!

– Nancy Kuszpa

From the moment I walked into Town Line Body Shop to get an estimate until we picked up my car, I felt confident about the repairs. I was greeted by Heather and Rich, who are both friendly, knowledgeable and efficient. They explained exactly what would be done. I am totally satisfied with the repairs and would highly recommend Town Line Body Shop. 

– Karen Domena

I was in a car accident with my 2009 Subaru and Town Line Body Shop did a great job on the repairs needed. They really went above and beyond and took care of every detail. My car looks better now than it did before the accident!

– Judy Hotchkiss

I would bring my car nowhere else but Town Line Body Shop in Monroe. Two generations of owners and friendly, informed staff are skilled and trust-worthy. Town Line has worked on three of my vehicles over the years, most recently, this past week. What the customer can expect are quality, service and fair pricing.

– Joan Verniero

I just want to thank you for the knowledgeable and friendly customer service, and fantastic work on my car! She is beautiful once again! Unfortunately, we are repeat customers, but I’d never go anywhere else.
🙂 Thanks!

– Craig Kinard

Dear Town Line Family,

Kudos to you! You all rock! Thank you very much for your generous and fantastic efforts!
I brought my car to you last year on the recommendation of my son. You fixed my fender perfectly. It looks brand new, straight out of the dealer. I again brought my car to you to fix a bumper that had been damaged from the tornadoes we had. Your generous and speedy fix was above and beyond anything I had hope for. Thank you!!!

– May May Chen

At eight and a half months pregnant, I was rear ended in our brand new Subaru. My husband and I purchased our car specifically so that we could have a new, safe vehicle to take our baby home from the hospital. Town Line Body Shop went above and beyond to make sure that I had an appointment to fix my car before the baby’s due date. Well, as life would have it, she came almost two weeks early. When my husband called Town Line to see if there was any way to pick up the car earlier, they went ABOVE AND BEYOND to finish the job before we were discharged from the hospital. They even helped with my husband’s old Subaru, which they kindly let him keep at their shop while we were in the hospital. We are so incredibly grateful to Town Line Body Shop for the professional and stellar job that they did on our vehicles, but importantly, their kindness and understanding was more than we could have ever expected. As residents of Monroe, Town Line has us as customers for life!

– Virginia Holmes

Friendly service, matched paint perfectly, fair price, attention to detail. I highly recommend.

– Bill Morton

Always very friendly, great service and done in a timely fashion. I’m a repeat customer

– Bryan Iken

Town-Line Body Shop did an outstanding job repairing a large dent in my rear passenger door. The finish is perfect and you’d never know there was work done! The staff was very friendly and the work was done quickly. I highly recommend the professional service at Town-Line!

– Renee Ostaszewski

I wanted to send a message to express my gratitude for the exceptional service you provided me. Your team was professional, kind, thorough, and always kept me updated. Most importantly, I never felt pressured to make unnecessary repairs. I appreciate your team and your efficiency. The results are fantastic!

– Sarah Rosecrans

I brought my vehicle in for repairs after reading all the great reviews. Rich & Heather assured me that it would look just like new. That promise was kept. When I picked up my vehicle, it looked better than the day I drove it off the lot. They washed the outside, as well as cleaned the interior. I would highly recommend Townline Auto. The staff is friendly and very helpful. Fantastic job.

– Marjorie Seibold

Town Line Body Shop exceeded our expectations on a recent repair. Heather kept us closely posted along the way, and we were thrilled with the result. Not only was the body work on our family car completed, but the car was returned to us washed and cleaned; they went a step above what they had to and what most other shops would; this is why we will send our friends and family here. You never want to have an issue with a car, but if you do, this is the place filled with people who will take care of it for you. Thank you!

– Amy Lyddy

My experience at Townline was nothing but perfection! The staff was wonderful, professional, polite and accommodating with my busy schedule. The car came back to me looking newer and cleaner than when I first bought it! I have to say even though the disappointment of the car accident, my dealing with the folks at Town Line was nothing short of amazing! Definitely recommending them to family and friends. Thanks again guys!

– Jody Acerbo

Richie and the Town Line Body Shop crew have been amazing! I have had to visit the shop a few times and each time their courteous staff is more than willing to accommodate their customers and work hard with the insurance company to fix our vehicles. I hope I don’t need a body shop again in the future, but if I do I won’t hesitate to contact Town Line. They are quick, thorough, flexible, and always friendly! I’ve recommended Town Line to several friends and will continue to do so!

– Julie Lesko

Once again my care came out looking like new. Not only do they do a wonderful job, but they wash and clean the interior of the vehicle. When you are told it will take “X” number of days for the repair, you can count on it. Nice people to work with. I dealt with Rich, very knowledgeable, easy to communicate with and always pleased with the results. Actually, Rich has been the only person I’ve dealt with. I never had the need to look any further.

– Nancy Wilkins

When my brand new car was hit hard by a buck only 4 days after being purchased I was was worried it would never again look or drive the same again. I was wrong. Ron, Richie and staff made it as good as new. A year later, my poor car was again hit. This time by a Dodge Ram truck. Again, they worked diligently, and in a matter of days, she was as good as new. Not only was the final result amazing, but they called and kept me up to date every step up of the way. I can’t thank them enough!

– Alicia Collins

“I would recommend Town Line to anyone. The did an AWESOME job!!!! Excellent service with friendly and professional staff, who are really great at what they do. I’ve had numerous people ask if I just bought a ‘new’ car, which speaks for the high standard of work quality.”

– Dave P.

“I have used Town Line Auto Body over the past 15 years because they take pride in their work, and the folks who run the shop are honest and provide personalized attention. Having to fix your car after an accident is really not something anyone looks forward to, but Town Line confidently assures you that the job will be done right and they always deliver. Ron and Rich are friendly, professional, accommodating, and a pleasure to deal with regardless of the size of the job. There is no question that I will continue to go to them with any future auto body needs.”

– Frank P.

“Ron is the Best! Has helped us out on several occasions and they do exceptional work. No other body shop can compare. Ron is extremely knowledgeable about his industry and goes out of his way to help. I highly recommend them. I have worked in the auto bus. for many yrs. and can honestly say they are one of the best!”

– Kathy V.,
Monroe Patch

“I recently took my car to Town Line for repairs from a deer strike. Never in my wildest dreams did I expect to receive my car back looking as fantastic as it did! The damage was repaired and the paint was blended perfectly! There was even a dent on my back bumper (from another mishap) and you guys were nice enough to pull it out! That was SO unexpected and you truly went above and beyond! I was recommended to your shop by a close friend and I fully plan on passing the recommendation to others. THANK YOU SO MUCH for taking care of us! YOU ROCK!”

– Jillian Nemergut,
Monroe, CT

“Dear Ron,

“You repaired my daughter’s Ford Taurus last month and I just wanted to thank you again for the wonderful job you and your crew did.

“Neither she nor I could believe what a fantastic job you did restoring it. Not only did you fix everything you promised, the detailing work your guys did was amazing. The car truly looks brand new again. Yesterday my daughter was home from school, and as I usually do, I popped the hood to check the fluid levels (it’s a Dad thing). I had no idea that you also steam cleaned the engine. Incredible. The ten year old parts and hoses looked like they had all been replaced or just come from the factory new. You really went way above and beyond for us, and we are both very grateful.

“Of course I will recommend you to anyone who needs body work and rest assured if we have another accident, I won’t hesitate to come back to you. Thanks again.”

– William Krauss,
Monroe, CT

“I had some major body-rot on my 2000 Explorer which involved the rocker panels and left and right quarter panels. It first manifested itself when the vehicle was only three years old. I brought it back to Ford; neither the dealer nor Ford would do anything. I was left with the choice of it only getting worse, or having it corrected. I contacted Town Line and they said to bring it on down. They took the time to sit down with me and review what they found. Upon examining the situation in depth, they discovered it was far worse than I thought. It was certainly less expensive to get it repaired than buy a new vehicle. I was quoted a price on the repairs and made arrangements to bring it in. The attention to do the job right was fantastic! They actually fabricated new steel to replace the areas they cut away, to prevent the spread of the rust to ‘healthy‘ areas. When I got the vehicle back, it looked brand-new! The repainting of the affected areas matched perfectly as did the re-striping. To say Town Line crew are real artisans is an understatement!

“My wife and I could not have been any more pleased with the workmanship. I give Town Line a straight 10 star rating!”

– Richard Abramson,
Trumbull, CT

“I got my car back from Town Line yesterday. The paint job was beyond my expectations! From years of sitting in the sun, the paint job on my car made the car look older than its years. The car shines now. Everyone asked it I had gotten a new car. I would recommend your service to al of my friends. Thanks once again for ‘brightening’ my life.”

– A delighted customer,
Mrs. Laura Spahn

“I had my Tahoe fixed at Town Line Body Shop and they did a terrific job. Jim is fantastic and a great people person. If we have another accident the car will be coming back to Town Line.”

– Rock Ferrigno,
Rabbit Hill Farm

“I had heard Town Line was good; but wow, you guys did a great job on our Volvo. It looks brand new. We are all very impressed with the workmanship and attention to detail. You did everything you said you would and more. Spectacular customer service. We also appreciated your help walking us through the maze of an insurance claim. Many thanks.”

– Laurie DeAngelis,

“Ron, Rich and staff at Town Line Body Shop have impressed me with
their exceptional service and friendliness. I turn to no other when in
need of a touch-up or when an accident has occurred. The quality of
service and responsiveness is unmatched within the area.”

– Tom Greiner